Engagement with Rancher Consulting or a partner may be recommended.Ħ SLA on node drivers is limited to those that are built-in and active by default when Rancher is installedħ SLA does not apply to issues within an application and its lifecycle managementĨ issues may be referred to the partner as appropriateĩ "custom" means creating a cluster by generating a command line and pasting this command into existing VMs.
Where Company has deviated from certified configurations, Rancher Labs reserves the right to recommend the Company to revert to a certified configuration to resolve the reported issue.ģ whilst running kubernetes clusters in uncertified configurations may be possible, it is not recommendedĤ upgrade of any individual component to a different version is likely to result in system downtimeĥ changes to default settings of individual components may be necessary on exceptional basis, for reasons such as fine tuning for performance and scale. Issues resulting from third party tools (typically, for reasons such as security) interfering with Docker or other necessary system calls are deemed resolved should disabling such tools restore functionalityĢ certified configurations are based on default settings of individual components. Root causes that are identified to be beyond this limit will need to be pursued by Company with the maintainers and providers of commercial support for those components.Ġ0 for ensuring best support and clarity on supportability, Company is recommended to publish to Rancher a list of components that are critical to its deployment but not not explicitly called out in the support matrixġ certified on default OS kernel. Kindly use only the “stable” tagged releases for your own production use cases.Ġ For open source components not listed in the matrix above, support is limited to troubleshooting for root cause up to Rancher’s drivers and interfaces to those components. These “latest” tagged releases whilst covered by Rancher SLA are not generally meant for production use cases.
† All “latest” tagged releases are intended for the Rancher community users to test-drive a new release and provide feedback. To the extent of being able to launch app with default configurations 7 8 To the extent of being able to launch app with default configurations 7 Note: Any other type of Kubernetes cluster can be imported into Rancher AnyĪpps & Marketplace Rancher Apps / Cluster Toolsĭefault settings of individual components Provisioned Through Rancher or Registered ExistingĪmazon Linux 2 is certified on Managed Node Groups Node Driver 9 - SLA Limited Built-In, Active 6 See RKE2 support Matrix for specific system requirements See RKE1 Support Matrix for specific system requirements Rancher v2.6.8 is a mirror release of v2.6.7
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